Frequently Asked Questions (FAQs)
Orders & Shipping
How long does shipping take? ▼
Most orders are produced and shipped within 3-7 business days. Once shipped, domestic delivery typically takes 3-5 business days. International orders may take 7-14 business days
depending on the destination. You'll receive a tracking number by email once your order ships.
Do you ship internationally? ▼
Yes! We ship worldwide. International shipping rates and delivery times vary by location. All customs duties and import taxes are the responsibility of the buyer.
How do I track my order? ▼
Once your order ships, you'll receive an email with a tracking number and link. You can also check your order status by visiting the "Track My Order" link in the email or contacting us
directly.
Products & Sizing
What sizes do you offer? ▼
Our apparel ranges from XS to 5XL depending on the product. Check the size chart on each product page for exact measurements. We recommend measuring a garment you already own and
comparing it to our size chart for the best fit. For detailed measurements, visit our Size Guide.
What material are your t-shirts made of? ▼
Our signature t-shirts use the Bella+Canvas 3001 — a premium, retail-fit unisex tee made from 100% combed and ring-spun cotton (4.2 oz). It's soft, lightweight, and designed for
everyday comfort. Hoodies and sweatshirts use comparable premium materials.
Will the print fade or crack after washing? ▼
Our designs are printed using high-quality direct-to-garment (DTG) printing, which embeds the ink directly into the fabric fibers. To keep prints looking their best: wash inside out
in cold water, tumble dry on low, and avoid ironing directly on the print.
Returns & Exchanges
What is your return policy? ▼
Since all products are made-to-order and custom printed, we cannot accept returns for buyer's remorse or incorrect sizing. However, if your item arrives damaged, defective, or
significantly different from what was ordered, contact us within 14 days of delivery and we'll make it right with a replacement or refund.
I received a damaged or wrong item. What do I do? ▼
We're sorry about that! Please email us at thenuttydesigns@gmail.com with your order number and photos of the issue. We'll send a replacement at no extra cost or issue a full refund
— your choice.
Digital Products
How do I access my digital download after purchase? ▼
After completing your purchase, you'll receive an email with a download link. You can also access your downloads from the order confirmation page. Digital products are delivered as PDF
files that you can view on any device.
Can I get a refund on a digital product? ▼
Due to the nature of digital products, all sales are final once the download link has been accessed. If you experience technical issues accessing your file, please contact us and
we'll help resolve the issue.
Care Instructions
How should I wash my printed apparel? ▼
For best results: 1) Turn garment inside out. 2) Wash in cold water on a gentle cycle. 3) Use mild detergent — avoid bleach. 4)
Tumble dry on low or hang dry. 5) Do not iron directly on the print. Following these steps will keep your design looking vibrant for years.
How do I care for my mug? ▼
Our mugs are dishwasher and microwave safe. For best longevity of the print, we recommend hand washing. Avoid abrasive scrubbers on the printed area.
About The Nutty Designs
Who is behind The Nutty Designs? ▼
We're two sisters who started this brand to spread positivity and joy. When one of us was diagnosed with cancer, we channeled our energy into creating designs that celebrate life, culture, and
laughter. Every product carries a piece of our story. Read our full story.
Do you offer custom designs? ▼
We love hearing from our community! While we don't currently offer fully custom designs, we're always open to suggestions. Drop us a message at thenuttydesigns@gmail.com with your
idea and we'll see what we can do.
Do you sell on other platforms? ▼
Yes! You can also find us on Etsy, where we've been loved by happy customers. Our Shopify store offers the full catalog and the best deals.
Still have questions? Email us at thenuttydesigns@gmail.com

